Thank you for shopping at Canadelic.com! We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, please review our Return and Refund Policy below.
1. Returns
- We accept returns on eligible products within 30 days from the date of purchase. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
- To initiate a return, please contact our customer service team at info@canadelic.com to request a Return Merchandise Authorization (RMA) number. Returns without a valid RMA number may not be processed.
- Canadelic covers the cost of return shipping.
2. Refunds
- Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
- If your return is approved, a refund will be issued to your original payment method. Please note that the time it takes for the refund to appear in your account may vary based on your bank or credit card issuer.
- Shipping costs will be fully refunded if the return is due to our mistake or a defective product.
3. Exchanges
- For exchanges (such as size, color, or preference), please contact our customer service team. We will assist you in returning the original item and completing the exchange.
- Exchanges are subject to product availability. If the desired item is out of stock, we will issue a refund in accordance with our refund policy.
4. Non-Returnable Items
- Custom or personalized items are non-returnable unless they arrive defective or damaged.
5. Defective or Damaged Items
- If you receive a defective or damaged item, please contact us immediately for a replacement or refund.
- We may request photos of the defect or damage to help us process your request quickly.
6. Refund Exceptions
- We reserve the right to deny refunds or exchanges for items that do not meet the return criteria, or for items that have been damaged due to misuse, neglect, or improper care.
7. Contact Us
- If you have any questions or concerns about our Return and Refund Policy, or need assistance with a return or refund, please email our customer service team at info@canadelic.com.
We appreciate your business at Canadelic.com, and we are committed to ensuring a positive and satisfying shopping experience for you.